After planning marriage proposals for 11 years now, I would be lying if I said I didn’t have any clients that were a royal pain in the you know what. But there are a few that stand out and belong in my secret “wall of shame.” So why am I sharing this with you? Well I am sharing these hellish client stories for 3 reasons. 1, If you are a seasoned planner, I know that you have had your own clients from hell and I want you to know you are not alone. 2, if you are new to Proposal Planning, I want you to know that these things WILL happen and you should never let it get you down or make you question yourself. 3, I believe that the worst client experiences help shape you as a professional and help you define your future business practices. So without further ado, here are my top 3 clients from hell.
Why Don’t You Answer My Calls Guy
This client hired us on Friday late in the afternoon. We emailed him to let him know we looked forward to working with him and that we were getting right to work. Immediately upon hiring us, he started calling us non-stop without leaving a message. He would call, hang up, and call right back over and over. On the weekend, he would call all day and night and not leave messages. On Sunday we received a text message that he couldn’t believe that he paid us “this much” and we don’t return his calls. On Monday we called him and addressed his text message. We explained that we do keep normal business hours and that if there was something urgent going on and he left us a message, we would have gladly made an exception. He informed us that he expected call backs right away, day or night, weekday or not. We politely offered him a refund and told him we probably aren’t a good fit.
We felt he didn’t respect or value our time or the fact that we also valued our own family time which that is something very important to us. So we learned that if a client shows signs of that early on, we would rather not take the booking at all.
I Want A Refund Guy
You may know this guy all too well, but this particular client was extra special! He booked a rooftop in NYC for an hour proposal and it turns out his girlfriend said no. However, there is more to that story. He had proposed 3 times before and she had said no each time. So after enjoying the rooftop, even running over his time by a whole hour which we didn’t charge him for because we felt bad for his situation, we were shocked to receive an email where he was requesting a full refund. His reasoning was even crazier. He wanted a refund because there were water spots on the rooftop. NYC is a very old city and midtown is an old area. A true rooftop is exposed to outdoor elements and could obviously have water spots. Also, we include photos of the space and the water spots are not even noticeable unless you are looking hard to find something to complain about. His second reason was that he didn’t like that there were offices in the building on his way up to the rooftop. Tenants in high rise buildings constantly change and he wasn’t renting the building, just the rooftop. We politely declined the refund and he did a chargeback through his bank. We fought the chargeback and provided evidence that it was a frivolous claim. We eventually won!
We learned that it is important to always stand your ground. I would 100% offer a refund in any case that my service was lacking. But not for things I can’t control.
Indecisive & Cheap Guy
We were hired to plan a New Year’s Eve proposal for a guy with 4 days notice. The client did not appreciate the time restraint we were under, that we were planning a proposal on a holiday, and planning an event during a pandemic. He wouldn’t make any decisions and he wanted multiple scenarios presented for every option before he could make decisions. He didn’t even end up finalizing until a day and a half before. He changed his mind so much that the violinist ended up pulling out because they just couldn’t deal with all of the changes. His proposal ended up being a success but that wasn’t the end of it. After the proposal he requested that we return all props that he had used for his proposal to get a refund. After our service had ended, he continued to text us asking to help him return the used items.
Be sure to put a clause in your Proposal Planning contract that if your client causes delays in the planning, you can’t be held liable.
Although these clients were a bit of a nightmare, most of my clients are amazing. My clients generally are very appreciative of the fact that we are there to help them through one of the most stressful moments of their life. They typically send me heartfelt emails, cards, and sometimes gifts as they are so grateful for our service. If you want to be a part of an amazing industry, check out my free resources below. In my Proposal Planning school you will learn all about being a Proposal Planner and how this profession can change your life.
